421 Unexpected failure
If you are trying to send emails and get a message like: 421, response: Unexpected failure,...

451 error while writing spool file
This message indicates that your email is not configured properly. Please double check you are...

535 Incorrect authentication data
If you have a Linux dedicated server, you can fix this problem. In root WHM, go to Email >...

550 Error : Dictionary Attack
Dictionary AttackA method often used by spammers. They send various emails or passwords to a...

Are you able to receive emails but not send?
If you aren't able to send this usually means one thing... your internet provider is blocking you...

Are you able to send emails but not receive?
Either your domain is over quota, or your e-mail address itself is over quota. You will need to...

BoxTrapper
Box Trapper returns a confirmation email to senders, who must reply before their email is...

Can I get a copy of my Email Logs?
We can provide your email logs per domain name. Please contact HDWEBPROVIDER™ via phone, live...

Can I get a dedicated IP to avoid server blacklisting?
With shared and reseller hosting, there are other people using your mail server. This means that...

cgiemail
cgiemailCgiemail is a CGI program written in C for Unix. It takes input from website forms and...

Custom form mail, cgiemail
FormMail is a very popular method of emailing the contents of a form to a user. It is relatively...

Default Address, Catchall
What is the default address?It is a catchall mailbox that receives all emails written to a...

Does HDWEBPROVIDER™ use exim or maildir?
Exim is a mail transfer agent used on Unix-like operating systems. It is freely available under...

Does your e-mail client suddenly claim your password is wrong
Does your e-mail client suddenly claim your password is wrong even though you have not changed...

Email Attachments
WEBMAILIn cPanel webmail (Horde & SquirrelMail), this attachment limit is 50 MB.In other...

Email forwarder
Email forwarders send a copy of emails and keep an original. You can setup multiple forwarders to...

Email returned, Blacklisted or Rejected by Recipient
Note: We can only fix this if the block is against the entire server. If the block is...

Email TOS
It is our job to keep your business and your client's websites package up and running without...

Email Troubleshooting
Email Troubleshooting to get your mail working:Email TroubleshootingMake sure your user name and...

Exporting and importing contacts through Webmail
You can import a contact list to Horde. Go to the Address Book icon at the top and click the...

Extra Folders
Extra FoldersIf you are seeing extra folders in webmail which you do not want, then please...

Fetching emails in Horde
Fetching emails in HordeHorde, one of our web based email programs, consist of an option which...

Google Apps Email Walkthrough
Google Apps Email WalkthroughThe first thing you need to do to start using Google Apps is sign up...

Horde and Internet Explorer 8 problems
Horde and Internet Explorer 8 problems There seems to be some issues with expanding folders and...

How can I setup Fetch Mail accounts in Horde?
You may want to create folders within Horde for each Fetch Mail account. This way, you can have...

How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?
1.Login to the webmail program you prefer. You can get there by going to your-domain.com/webmail....

How do I access my spam folder?
If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin,...

How do I change my sites MX record to point mail to another server or domain?
If you wish to just point it to another domain do the following: 1.Log into your Cpanel.2.Click...

How do I create email accounts?
To create an email account:1.Login to cPanel and click Email Accounts.2.Fill in the name you want...

How to access your email through cPanel
There are several ways to read your email. Normally, users will go to your domain...

How to add/remove an e-mail account
By default, cPanel comes with 1 primary email account. I strongly recommend not to use this email...

How to change the password of an e-mail account
To change your email account password, please do the following:   Login to cPanel:...

How to configure an e-mail account in Outlook Express
If you have an email account set up on the server, you may want to configure Outlook or Outlook...

How to create an autoresponder
Autoresponder returns a predefined message to anyone who writes to an email address of your...

How to create/delete an E-Mail forwarder
mail address upon receipt. To create e-mail forwarder’s, please do the following: We do have a...

How to delete all emails in an account?
How to delete all emails in an account? If you want to remove ALL messages from an email box,...

How to log into Webmail?
Webmail is a great feature offered by cPanel. You can access email from any PC connected to the...

How to set the catch-all E-Mail address.
Be careful when you set up a default address. This is due to possibly becoming a victim of spam....

How to set up a Mailing List in cPanel
Mass emailing: Avoid sending to multiple addresses using the CC field; everyone will see each...

How to throttle outgoing email with PHPList
HDWEBPROVIDER™'s email policy states that shared and reseller customers should only sending out...

How to use Spam Assassin
Spam Assassin is a great anti-spam tool. We recommend to activate it as soon as you create an...

I changed my MX record and I am not receiving any email at my mail server.
If you ever send mail from any site that is on the same server where your site is hosted, your...

Internal Email is not being received
If you cannot receive mail from yourself (say, from a form, or from a subaccount), but can...

Mac Mail Setup
1.Open up Mail.app and press Command+Comma to invoke the Preferences window.2.Switch to the...

Mailman mailing list
We do not recommend using the Mailing List tool in cPanel, because that tool cannot throttle. To...

Missing folders after converting to maildir
If you come from a host who does not use maildir, we must convert your email.Once the conversion...

Outlook / Eudora / Thunderbird / Mac Email / Phone Client Settings
Outlook / Eudora / Thunderbird / Mac Email / Phone Client Settings To see a step-by-step...

Outlook Error codes
0x800CCC65 -- This error code is indicative that a local firewall such as Zone Alarm or...

Outlook Malfunctioning
If a message is stuck in the Outbox, please go to File and choose Work Offline. Close outlook and...

POP vs IMAP
IMAP4 is an especially convenient method of delivery for those who use multiple computers and...

POP3 or IMAP with SSL
You must replace your normal mail.domain.com with the secure server name (used for shared...

Secure Webmail
Secure Webmail To access secure webmail, you can use https://(domain.com):2096 or...

Setting Up Email for the Apple iPhone
Setting Up Email for the Apple iPhoneAlthough most email settings are identical, the iPhone...

Setting Up Email for the Blackberry
Setting Up Email for the BlackberryYou can definitely set up your Blackberry to use email.To get...

SMTP timeouts on localhost
SMTP timeouts on localhost Trying to use sendmail with a script?Many of our customers use...

Sorry I can't send to some1@gmail.com. Is some1@gmail.com on this server?
When you set up our formmail script, you might get an error message stating, "Sorry I can't send...

Steps to making a form on your website where people can email you information (formmail)
If you want help making on online form so visitors send you emails directly from your website,...

Teach Horde to use the Trash can
Go to your inbox, click Options at the top.Choose "Deleting and Moving Messages" (in the...

Too many SMTP connections?
Too many SMTP connections?We limit 25 concurrent connections per your IP address.If you are...

Webmail programs
Webmail programs HDWEBPROVIDER™ offers you a choice in webmail programs. You can pick whichever...

What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server, put mail.yourdomain.com.The incoming port number is...

What will happen to my undeliverable emails?
If the receiving server, domain, or mailbox name does not exist, then you will receive a...

Where do I go to check my emails using my browser?
To check your email using your web browser, go to http://yourdomain.com/webmail/. You can also...

Why do I get an AJAX Failure error in the email section of cpanel?
Why do I get an AJAX Failure error in the email section of cpanel?In a recent update, cPanel...

Why does my webmail show Internal Server Error User username is over quota cpsrvd?
Why does my webmail show Internal Server Error User username is over quota cpsrvd? If you see an...

Why won't my email address work?
Make sure you set it up exactly by looking at Flash / Non Flash Make sure your user name and...