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CONNECTING THE WORLD ONLINE
HD SUPPORT

ALWAYS HERE FOR YOU

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YOU’LL HAVE PEACE OF MIND THAT WE’RE ON-SITE AT OUR DATA CENTERS 24/7/365. OUR EXPERT TECHS MANAGE YOUR HOSTING, CLOUD SERVER, WEB SERVER AND OFFER BEST-EFFORT SUPPORT FOR THIRD-PARTY SOFTWARE. FULLY MANAGED SERVERS INCLUDE CPANEL OR PLESK, INDUSTRY-LEADING CONTROL PANELS.

CUSTOMERS

FAQS

01

If you have a new domain name, you must change the name servers so they point to HDWEBPROVIDER™. If you have a reseller account, you must point the domainnames to your custom ns1 and ns2.

Name server or record changes usually take 24 to 72 hours to start working. This phenomenon is known as international propagation. Because of propagation, not all visitors will follow your new name servers to your new hosting account; some visitors will continue to follow your old name servers to your old hosting account.

How quickly visitors follow the new name servers depends on their physical location, internet service provider, and some luck; it is not something HDWEBPROVIDER™ has control over. Once propagation is over, your site will be appearing on our network and your email will be fully functional. (with and without www.)

There is no positive way to tell when propagation has completed. During the first 48 hours, even if you see your site online, your next door neighbor might see the site on the old server, or another website. If you still have issues with your name servers after 72 hours, please submit a ticket to the 24/7 support center.

02

In this tutorial we will provide you with detailed instruction on how to configure your Email account. First make sure that you have created the email accounts in cPanel. Now you are ready to configure the accounts. Follow the instructions here:

//www.hdwebprovider.com/clients/knowledgebase/545/Email-Settings-Instructions.html

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CUSTOMER

SUPPORT CENTER ONLINE NOW

24/7 TECH SUPPORT

For all issues and questions about cPanel, Email, Domains, and more.

SALES SUPPORT

Upgrades, Invoices, Credits, any other information regarding your Account.

Pre-Sales

We’re ready for your questions. For new (non registered) customers.

Knowledge Base

The KB and FAQ articles help you resolve problems you may be experiencing.